Terms of Service
1. Introduction
These Terms of Service (“Terms”) govern the use of our website and the purchase of products from our online store. By accessing our site and/or placing an order, you agree to be bound by these Terms.
2. Company Information
COOLFITS OASIS operates from Spain.
For any inquiries, please contact us at coolfitsoasis@gmail.com.
3. Orders and Payment
-
All orders are subject to acceptance and availability.
-
Prices are stated in Euros (€) and include VAT, unless otherwise indicated.
-
Payment must be made in full at the time of order through the payment methods offered on our website.
4. Shipping
We will ship your order to the address provided during checkout. Delivery times are estimates and may vary. We are not responsible for delays beyond our control.
5. Returns and Refunds
Our Return & Refund Policy forms part of these Terms and can be found [here]. You have the right to return eligible items within 15 calendar days of receipt, provided they meet the conditions stated in that policy.
6. Product Information
We strive to ensure that all product descriptions, images, and prices are accurate. However, minor variations may occur. We reserve the right to correct any errors without prior notice.
7. Limitation of Liability
To the extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
8. Consumer Rights (EU)
In accordance with Spanish Royal Legislative Decree 1/2007 and Directive 2011/83/EU on Consumer Rights, customers purchasing from our online store are entitled to the following:
-
Right of Withdrawal
-
You have the right to withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason.
-
We extend this period to 15 calendar days as stated in our Return & Refund Policy.
-
To exercise this right, you must notify us in writing (via email) before the withdrawal period expires.
-
Refunds
-
When you withdraw from a purchase, we will reimburse you all payments received, including the cost of standard delivery (if applicable), without undue delay and in any event within 14 calendar days of receiving your returned goods.
-
Reimbursements will be made using the same payment method used for the original transaction, unless otherwise agreed.
-
Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to:
-
Goods made to the consumer’s specifications or clearly personalised.
-
Sealed goods that are not suitable for return due to health protection or hygiene reasons, if they have been unsealed after delivery.
-
Goods that are liable to deteriorate or expire rapidly.
-
Guarantee
-
All products are covered by the legal 2-year conformity guarantee established by EU law.
-
If you receive a defective product, please contact us immediately.
9. Governing Law
These Terms are governed by and construed in accordance with the laws of Spain and the European Union. Any disputes shall be subject to the exclusive jurisdiction of the courts of Spain.
10. Changes to the Terms
We may update these Terms from time to time. The latest version will always be available on our website. Your continued use of the site after changes are posted constitutes your acceptance of the revised Terms.
